Overview
This dynamic course empowers OST youth workers to master the art of tone, intent, and meaning while leaving sarcasm and veiled aggression behind. You will discover how children prioritize HOW you say it over WHAT you say, learn the science of low-arousal communication, and unlock the power of linguistic softeners. By mastering congruent body language and the 2-second internal audit, you will build trust and create a responsive program culture where every interaction counts.
3 Hours: Professionalism
All child care courses are non-refundable. We do not offer refunds, exchanges or credits.
