Select the task that you need. Most questions can be resolved without sending a support request.
Course and Technical Support
What do you need help with?
Missing webinar link
Common answers
When will my certificate be ready?
Complete all course work and wait up to 24 hours after course verification.
How do I reset my password?
The store and the Learning Management System use different passwords.
How do I change my email address?
Each student must use a unique email address.
Where is my webinar link?
Webinar links are sent 24 hours before class. Submit a request at least one hour before class if the link is missing.
How do I find a purchase receipt?
Search your email or use Square receipt lookup.
Why is my course missing?
The course may be completed, expired, or still processing.
How do I use a training voucher?
MSDE training vouchers are accepted for eligible 45-hour and 90-hour classes.
Email Update
Password Support
- Visit the website: Go to www.learn.childcarecompany.org/login
- Initiate password reset: Click “Forgotten your username or password?” in the upper right corner.
- Enter your email: In the email box, enter the email address associated with your account. Leave the username box blank.
- Check your email: You will receive an email from noreply@childcarecompany.org containing your username and a temporary password.
- Look for the email thoroughly: If you don’t see the email in your inbox right away, check your spam folder and search for the sender address noreply@childcarecompany.org.
- Log in with temporary credentials: Use the provided username and temporary password to log in at www.learn.childcarecompany.org/login. You can then change your password to a permanent one.
Purchase course services
Choose the service you need. Review the service details before purchase.
To purchase reinstatements/extensions please contact registration directly via email at registration@childcarecompany.org
-
Protected: Extend Course For One Week
$5.00 Add To Cart -
Protected: Reinstate 45-Hour Class for 30-Days
$50.00 Add To Cart -
Replacement Certificate
$5.00 Add To Cart -
Switch 45-Hour Course
$20.00 Add To Cart -
Switch Students Enrolled in Course
$25.00 Add To Cart -
Test Retake After Deadline
$5.00 Add To Cart -
Transfer Course 45-Hour Course
$50.00 Add To Cart
Training vouchers
- Use Your MSDE Training Voucher at The Child Care Company:
The Child Care Company accepts MSDE Training Vouchers for both 45-Hour and 90-Hour classes. Here’s how to use it:- Apply for the voucher: Click here: link to MSDE voucher application to begin the application process. You may be asked to provide a flyer for the training, you may download that by clicking here.
- Emai us your signed voucher: Once you receive the voucher, sign it in blue ink and email it to childcarecorp@gmail.com.
- Receive your coupon code: We will contact you upon receiving your voucher and provide you with a unique coupon code.
- Apply the code at checkout: When registering for the desired class on our website, enter the provided coupon code during checkout. This will automatically deduct the cost covered by your MSDE training voucher.
Webinar Link Support
Important Information Regarding Webinar Links:
1. Receiving Webinar Links:
- Webinar links are automatically sent out 24 hours before the scheduled class from the email address: childcarecorp@gmail.com.
The webinar instructions email has the following subject: “Webinar Instruction”: <course name><webinar date>
Please be sure to check your spam mailbox before filling out this form
2. Missing Your Link:
- If you don’t receive your webinar link by 24 hours before the class, please notify us immediately by clicking the button below
- Requests received within two hours of class start or after the session will not be considered and are not eligible for refunds or credits.
3. Early Notification Ensures Timely Support:
- Reaching out promptly allows us to assist you in obtaining your link before the class begins
- By following these guidelines, you can ensure a smooth and successful webinar experience
Purchase Receipts
To access your receipt, we’ve made it simple for you with two options:
- Email Search: Check your email inbox for a message from no-reply@editmysite.com, which should bring up all of your receipts. If someone else purchased the class for you, you must request the receipt from the purchaser.
- Square Receipt Lookup: Use Square’s Receipt Lookup Tool to find your purchase details. For security purposes, you will need to provide:
- The exact amount charged in the transaction.
- The date of the transaction.
- The last four digits of the credit or debit card used.
Also, for verification, you’ll need to confirm that you are either the owner of the billing information provided or that you have authorization from the cardholder to access the receipt. If you are not the individual who made the purchase, please have the cardholder retrieve the receipt on your behalf to ensure compliance with privacy and authorization requirements.